Privacy policy

1. Controller

Mario Zaunschirm, Pierlstraße 5, 9020 Klagenfurt, Austria
Email: info@gartenchalet-panoramaweg.at, phone: +43 660 2556563

2. Hosting and server log files

The website and our mailbox are hosted by Alfahosting GmbH, Ankerstraße 3b, 06108 Halle (Saale), Germany. When you visit, the server processes technically necessary data: IP address, date and time, requested address, browser type and referring page. This is needed to deliver the website securely (Art. 6(1)(f) GDPR). The host keeps log files only as long as necessary for security and troubleshooting. We have a data processing agreement with the host under Art. 28 GDPR.

3. No cookies, no tracking, no external content

We use no cookies and no analytics or advertising services. Fonts, images and all other content are served exclusively from our own server; no data is sent to Google or other third parties when you visit. If you close the hint about another language version, your browser remembers this locally (localStorage) so the hint does not reappear. This information never leaves your device and is strictly necessary for the function you requested (§ 165(3) Austrian Telecommunications Act 2021).

4. Enquiry form

When you use the form, we process your name, email address, optional phone number, travel dates, number of guests and dogs, the calculated estimate and your message in order to answer your enquiry and prepare your stay (Art. 6(1)(b) GDPR). You receive an automatic confirmation. The enquiry is stored in our mailbox and, as a backup, in a protected file on our server. Enquiries that do not lead to a booking are deleted after 12 months at the latest; on the server this happens automatically.

To prevent spam, a non-reversible value that changes daily is derived from your IP address when you submit the form and deleted after 24 hours (Art. 6(1)(f) GDPR).

5. Contact by email, phone or WhatsApp

If you contact us by email or phone, we process your details to reply (Art. 6(1)(b) GDPR). The WhatsApp button is a plain link: WhatsApp only opens when you tap it. WhatsApp is operated by WhatsApp Ireland Limited (Meta), and data may be transferred to the USA. If you prefer not to use it, please email or call us.

6. Bookings and legal obligations

If a booking is made, we process the necessary data to perform the contract (Art. 6(1)(b) GDPR) and to meet legal obligations (Art. 6(1)(c) GDPR), in particular guest registration under Austrian law, local tourist tax and retention obligations under tax and commercial law (generally 7 years).

7. Offers for returning guests

Only if you tick the box in the form and confirm via the link in the confirmation email (double opt-in) will we send you offers by email, no more than twice a year (Art. 6(1)(a) GDPR). We store your name, email address, language and the time of sign-up and confirmation as proof. Unconfirmed sign-ups are deleted automatically after 30 days. You can withdraw your consent at any time via the unsubscribe link in every email, at www.gartenchalet-panoramaweg.at/stammgast.php?a=nein or by sending us a short message.

8. Availability calendar

The calendar shows which days the house is booked. Our server retrieves the bookings from our Airbnb calendar and passes on only the booked periods, without names or any other details of other guests. Viewing the calendar does not send any of your data to Airbnb.

9. Guest reviews

We show reviews that guests have published on Airbnb, with first name and length of stay (Art. 6(1)(f) GDPR). If you would rather not be named, please let us know and we will remove the entry promptly.

10. Links to other websites

Links to Google Maps, WhatsApp and other websites are plain links. The provider only processes data under its own privacy policy once you click on them.

11. Recipients and transfers outside the EU

Only we and our host as processor receive your data. We do not sell data or share it for advertising. The website does not transfer data outside the EU, except WhatsApp if you contact us that way (see section 5). There is no automated decision-making or profiling.

12. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time. Simply email info@gartenchalet-panoramaweg.at. You may also lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde), Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at, or with the supervisory authority in your country.

Last updated: November 2026